More and more, organizations are realizing that in order to be successful and recruit and retain the best employees, they must value the diversity of their employees and the clients they serve. Whether you are a non-profit or a private corporation, learning to recognize and utilize differences can benefit your organization. For most businesses this does not happen automatically, but through a process that involves personal and professional change.
It takes special skills to communicate across these many cultures. Your courtesy and respect help establish a good foundation for effective communication.
People respond to courtesy and feel comfortable when they know they have your respect. This helps them to be open and willing to ask questions when they don't understand something. By making people feel comfortable, you help them to be better listeners.
Slow down when you speak. Allow those who don't have the same native language as you the time to interpret what you are saying. Speak clearly and concisely. Make eye contact and enunciate plainly. Avoid using ambiguous or dual-meaning words. One of the problems non-native-English-speaking cultures have with the English language is misunderstanding the many meanings one word can have.
Think in terms of your audience, and speak to their understanding. Don't make long speeches that lose your group. Allow listeners the time to soak in what you have said. Pay attention to your audience and be an active speaker and listener.
You can ascertain a group's grasp of your communication by their response to your words. Maintain respect and courtesy for people who come from different cultures.
When you respect the people you communicate with, this helps reduce the stress they feel when trying to understand what you are saying. Doing basic research on specific ways to interact with the cultures you will be coming into contact with is a great way to show your multi-cultural group that you respect them.
Smile and be open. Your body language communicates your acceptance -- or non-acceptance -- and respect, as it helps put listeners at ease. Your body language conveys unspoken communication.
Avoid large gestures with your hands, as this can be intimidating to people who might misunderstand your meaning.
Keeping your arms crossed often makes people think you are not open to what they have to say. Slang words are unique to individual cultures and not always interpreted correctly.
To ensure effective cross-cultural communication, don't use slang words others might not know. What is funny in one culture might not be in another.
Humor might be misunderstood and interpreted in a bad light. While humor is a good icebreaker, it can backfire when the cross-cultural group misses humor's meaning. When in doubt, avoid using humor when communicating with people from many cultures.Although the topic of gender diversity in technology has received much attention, there has been less research specifically looking at diversity and the CIO role.
The huge professional services. Our Legacy of Good Plan captures our commitment to putting our technology and expertise to work for the good of our people and planet, a founding principle of Dell’s purpose: to drive human progress.
Diversity in the workplace is far more complex than applying good and bad labels and often has both positive and negative effects. A potential benefit is an increase in creativity but potential challenges include an increase in conflicts and a breakdown in communication.
How Diversity Makes Us Smarter. Being around people who are different from us makes us more creative, more diligent and harder-working.
It is reasonable to ask what good diversity does us.
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